Tech Tuesday Tip: How to File a Warranty Claim (What to Have Ready Before You Call)

How to File a Warranty Claim (What to Have Ready Before You Call)

If something goes wrong with an East Lake Axle part, filing a claim shouldn't feel like a chore. Our 2-Year Fault-Free Warranty is one of the best in the aftermarket powersports industry, but even the best warranty only works fast when we can get you taken care of on the first call.

Here's exactly what to have ready, so our team can process your claim without back-and-forth delays.

Why Our Warranty Stands Out

Before we get into the process, a quick reminder of what you're covered by:

• 2 years, fault-free - no fine print carving out "wear and tear" exceptions
• We can ship it out first- For a fee we will ship out the new part with a return label inside the box.
• Backed by 9,000+ Shopper Approved reviews (4.9/5) and 2,000+ Google reviews from riders who've actually gone through our process

Most competitors in this space ask you to jump through more hoops before they'll even look at a claim. We built ours to be simple on purpose.

What to Have Ready Before You Call or Email

Having these details up front means our warranty team can process your claim without back-and-forth delays.

1. Confirm the Part Is Non-Functional Our warranty covers products that fail or stop functioning during the 2-year period — have a clear, specific description ready of what's happening (won't turn, leaking, grinding, etc.).

2. Your Order Number, Sales Record, or Proof of Purchase Found in your confirmation email or Shopify account order history. Warranty coverage applies only to East Lake Axle products purchased directly from us or an authorized sales channel, so this is required to verify eligibility.

3. Wait for Authorization Before Returning Anything This is important: all warranty claims must be authorized before you send anything back. Returning a part before it's approved can complicate or delay your claim, always contact us first.

What Happens After You Submit a Claim

Once your claim is approved, here's the process:

• East Lake Axle ships your replacement item first, you're not left without a working part while you wait. For a fee we will ship out the new part with a return label inside the box.
  
• Customers outside the Contiguous US are responsible for all shipping costs, both receiving the replacement and returning the original part.

Important: This warranty covers replacement only, refunds are not available for warranty claims. And once you receive your return label, get the original part back to us within the required timeframe. If it's not returned in time, or if the returned item doesn't match the approved claim (or isn't an East Lake Axle product), you may be charged the full price of the replacement.

Why File With Us Instead of Living With the Guesswork

Our 2-Year Fault-Free Warranty covers your part regardless of fault, and pairs with:

• 9,000+ Shopper Approved reviews (4.9/5) and 2,000+ Google reviews from riders who've been through this exact process

Ready to File a Claim?

Call us at 813-814-2521 to request a return authorization or start your claim, and we'll walk you through next steps.

Have questions about whether your specific issue is covered? Reach out before you file, we're happy to talk it through.